Frequently Asked Questions

Q: How do we make reservations?

A: You can check availability for the entire resort here, or read about each of our Roatan condos and check availability on the all condos page. If you have any questions about the best arrangements for you, please use the contact us form and we will help you decide what works best for your group and budget.

Q: How do we get to Roatan?

A: UnitedDelta, and American Airlines all provide non-stop service to Roatan from the United States. You should check them individually, as they provide different services on different days. All above airlines also offer service to San Pedro Sula on the mainland of Honduras, where you can catch a commuter flight to Roatan. You can search for airfares from your home city on each of these airlines’ websites. Roatan’s airport code is RTB and San Pedro Sula’s is SAP.

Q: How do we get to Blue Bahia Roatan Resort?

A: Most taxi drivers charges $25 for up to 4 people and an additional $5 for each extra person, each way. Taxi drivers are available right outside of the airport and ferry ports when you arrive. Just let the know you are staying at Blue Bahia Resort in Sandy Bay! Most drivers will also stop at the grocery store on the way to the resort. The most common store is Eldon’s and they will have all your favorite brands to enjoy in your condo kitchen. We know a few taxi drivers personally and can refer you to a private driver if you would prefer!

Q:What is your cancellation policy?

A: Our cancellation policy is as follows;

  • Notice of cancellation given prior to 30 days before your arrival will result in a full refund, excluding a $75 service fee.
  • Cancellation within 30 days but prior to 15 days before your arrival will be credited for your use with a 1-year expiration limit, excluding a $75 service fee. This credit is transferable to another party.
  • If you cancel your reservation within 15 days of your arrival, we cannot refund or credit your payment.
Q: What items do you recommend that I bring in addition to the basic vacation attire?

A: We recommend bug repellant, sunscreen, a flashlight, beach towel, strap back sandals for the Canopy Tours, and a light rain jacket during October – February. We also ask all guests to download WhatsApp prior to arrival (download) which will connect them to loved ones at home and connect them to our team of employees 24/7

Q: What kind of currency can I use on Roatan?
A: Honduran lempiras are the official currency, but US dollars are widely accepted on the island. While cash is the preferred method of payment, credit cards can be used in most established businesses. Click here for the up-to-date USD/HNL exchange rate.

We suggest you let your bank know that you are traveling and ask what their fees are before you travel. Travelers Checks are not accepted in most established businesses or banks and are NOT recommended. We also offer a 5% discount on room charges when paid in cash.

Q: Is there an ATM available for my use?

A: There are several machines on the island. There are some located in local grocery stores and gas stations around the island.

Q: What if I need to check my email or use the Internet?

A: There is wireless internet throughout the resort, including in all rooms. 

Q: What time is check in and check out?

A: Checkout is at 11 am and check-in is at 2 pm. If you need a late checkout, it can be arranged through the property management team up to the day you are checking out. Late checkout is at 1 pm and the fee is $25. If you check out after 1 pm you will need to pay for an additional night stay.

Q: Do you provide beach towels for my use while at the resort?

A: We have beach towels available for guest use. Or you are welcome to bring your own. There is a $25 fee for any lost towels.

Q: Are there laundry facilities on-site?

A: We do offer laundry service for guests. The cost is $10 a load; wash, dry, and fold. You can drop your laundry off at our office in the morning or leave it placed in your condo. Our head of housekeeping will ensure that it is returned to your condo at the end of the day.

Q: What if I want to rent a car during my stay?

A: We are happy to recommend several great car rental companies on the island. Some of the most common companies include Enterprise and Avis and can be picked up and dropped off right at the Airport. There are also several places that also offer dirt bike and scooter rentals as well, let us know if you would like more information. 

Q: Can I charge things to my room during my stay?

A. The dive shop is run separately from the hotel and your bills cannot be combined. You will need to finalize all diving payments directly with Sandy Bay Divers. We can add your restaurant bills to your room during your stay, and they be finalized at the end of your visit. 

Q. Will I have problems with the Language on Roatan?

A: Though the official language of Honduras is Spanish, the most common language spoken on Roatan is Caribbean English. At Blue Bahia Roatan Resort, you will be able to speak with most of the staff and order things in English. Restaurant menus and prices are in English.

Q: Do I need a passport to come to Roatan?

A: You will need a passport to enter and exit the country. All guests traveling to Honduras will need to have a passport valid for at least 6 months past the date of travel and ALL guests are required to have a passport to enter Honduras. Please check with your passport agency to make sure your passport info is in order before you leave for your vacation. We will not refund or credit your balance due to problems you encounter with your passport.

Q: What are the COVID Entry Requirements currently

A:Updated April 25, 2022

Roatan, Honduras is open for travel!

1.) Check the Latest info from the CDC here.

Link To return to the United States:

Link to return to Canada:

Information to enter Honduras PDF: Honduran Immigration Information

Q: What about the bugs?

A: These are the tropics and there are bugs. However, we have taken steps to mitigate the pesky bugs in a sound, environmentally-friendly way. You should pack insect repellent as a precaution (we also sell it here if you forget).

Q: What about emergencies? Is there medical care?

A: Absolutely, and it is quite good. We are also located just down the beach from Anthony’s Key and they maintain a doctor on site as well as a recompression chamber.

Q: Can people contact us in an emergency?

A: Yes, we have a US phone number that they can call that is forwarded to the resort: 716-425-5455 or 716-425-5454.  They can also reach us on our local Honduran cell phone at 011-504-9896-9523

Q: What about shots?

A: No shots are needed to visit Roatan.

Q: Do we need a lot of money to visit Roatan; is it expensive?

A: Roatan is perhaps one of the best values in the Caribbean. The US dollar is accepted but the lempira is the official currency. My gramps could tell how expensive a place was by the price of a beer; a local beer is around $2 at Blue Bahia. Enough said.

Q: What about children?

A: If you have them, bring them! Children of all ages are welcome on Roatan and at Blue Bahia.


Have some extra room in your suitcases? Although Roatan is a stunning Caribbean paradise, many of its community members, especially children live in poverty, are struggling to access education as well as basic health care needs. Blue Bahia works with many amazing charities on the island that help so many individuals lead a better life and gain a brighter future.

If you are packing your suitcase and have some room to spare, we will greatly accept any donations that you are able to bring. In demand items include school supplies for children, clothing, and medical supplies (bandages, first-aid items, Tylenol, vitamins, etc.)

If you have any questions about what to bring or the charities we work with, please send us a message and we will be happy to help.

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